Effective Date: November 1, 2025
This policy outlines the conditions under which you or Apna Cart may cancel an order and the resulting refund status.
| Party Initiating Cancellation | Condition for Refund Eligibility | Refund Outcome |
| Customer | Before the restaurant has accepted the order, or within a specified grace period (e.g., 5 minutes) immediately after placing the order. | Full Refund. |
| Customer | After the restaurant has accepted the order and/or started preparing the food. | No Refund (Order value retained to compensate the restaurant). |
| Apna Cart / Restaurant | The item is suddenly unavailable, the restaurant is unexpectedly closed, or no delivery partner can be assigned. | Full Refund. |
| Apna Cart / Delivery Partner | The customer is unreachable via phone or in-app chat at the provided address, resulting in a failed delivery. | No Refund (Order value retained). |
